Wholesaler Satisfaction Report

Objective:	Measure perceptions of Pharmacy managers, owners and chain executives with their primary wholesaler.
Description of Survey:	A self-administered 10-minute online survey. Email invitations were sent to 1,112 pharmacists, pharmacy managers, and chain executives and invited to participate. Survey respondents were offered a free newsletter subscription and summary of the findings. Two email reminders were sent to non-responders.
Sample:	456 qualified responses
Statistical Confidence:	±4.6% at the 95% confidence level
Importance and Satisfaction Ratings of Wholesaler Used:	AmeriSourceBergen (ABC), Cardinal, D&K, F. Dohmen, Harvard Drug, Kinray, McKesson, Morris & Dickson, and Smith Drug Company (*=small base)
Satisfaction Scores on a scale of 6 = Extremely Satisfied, 1 = Extremely Dissatisfied Importance Scores on a scale of 6 = Extremely Important, 1 = Not Important.

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Respondent Demographics

Percentage or total purchases from primary wholesaler • Days per week pharmacy open
Position within company • Number of prescriptions filled per week
Role in purchasing • Number of employees by type
Business description • Square footage size of pharmacy
Type of Pharmacy • Annual sales
Pharmacy location • Contact Information (Not released)
Multiple state locations