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Jim Wilson is the President of Wilson Health Information, LLC a leading healthcare satisfaction research and consulting company. He is a third generation pharmacist with 25 years of industry experience. Prior to forming his own company, Jim was the VP of Marketing and Sales for Caredata, a healthcare consumer research company. He also held various sales and marketing positions at Hoffmann-La Roche, IMS America, SMG Marketing Group and Medical Data International (MDI).
Jim received both his Masters of Business Administration in Health Administration and Bachelor of Science Degree in Pharmacy from Temple University in Philadelphia. He has worked within the hospital, chain, community, and wholesale pharmacy settings and as a Hospital Administrator at the Graduate Hospital in Philadelphia. Jim is a member of APhA and has been an active member of the Academy of Managed Care Pharmacy (AMCP) since 1990, was a member of the special projects committee and is author of the chapter on member satisfaction and member services for the AMCP Managed Care Pharmacy Practice textbook. He has also published an article on Medicare Member Satisfaction in Clinical Therapeutics and co-authored an article on Comparative Drug Effects: The Case of GERD Therapies in Disease Management.
Jim has developed and introduced information on a wide range of healthcare topics and has presented consumer satisfaction survey results at a number of national and regional industry meetings including: AMCP, NACDS, APhA, NCPA, various State Pharmacy Association meetings, McKesson, Cardinal Health and others.
In his current role, Jim works with healthcare industry executives to help them assess and improve their competitive position. The WilsonRx® annual survey independently collects and reports consumer perceptions of their pharmacy, pharmacy benefit, health insurance and medical treatments. The WilsonRx® Survey results form the basis of the Boehringer Ingelheim Pharmaceuticals Inc Pharmacy Satisfaction Digest, the Eisai Senior Care Digest – Managed Care and Pharmacy Editions, the Novo Nordisk Diabetes Treatment Pharmacy Satisfaction Report as well as the REX Pharmacy Customer Satisfaction and Patient Excellence Awards.
Jim is based in New Hope, Pennsylvania, a suburb of Philadelphia and can be reached via phone: (215) 862-4581; fax (215) 862-4584 or e-mail Jim@wilsonrx.com
2 Jun 2008
Wilson Health Information names MemberHealth’s Community CCRxSM #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
2 Jun 2008
Wilson Health Information finds Health Mart #1 in pharmacy customer satisfaction nationally.
14 May 2008
Wilson Health Information finds that most pharmacy customers are offered counseling services from their pharmacist and finds that Aurora and Fry’s pharmacists outperform in this initiative.
30 Apr 2008
Wilson Health Information finds Independent pharmacies highest rated in customer satisfaction.
21 Apr 2008
Local Team Completes Organ Donor Awareness DASH
21 Jan 2008
Wilson Health Information reports Diabetes households fill over 50% more prescriptions than household average – Treatment Satisfaction shows steady decline.