Wilson Health Information, home of WilsonRx® Reports

For Immediate Release — Thursday, April 23, 2009

TRICARE Named Highest Rated Health Insurer in Overall Member Satisfaction for Sixth Consecutive Year!

NEW HOPE, PA – (BUSINESSWIRE) – April 23, 2009 - Wilson Health Information, a leading healthcare consumer insight firm, names TRICARE the highest rated Health Insurer in overall member satisfaction for the sixth consecutive year in the WilsonRx® Health Insurance Satisfaction Survey™. TRICARE rates highest in insurance and pharmacy benefit satisfaction measures covered in the nationally recognized independent WilsonRx Healthcare Satisfaction Survey.

The report contains member importance and satisfaction ratings on coverage, quality, costs , services and overall satisfaction on the largest health insurance carriers including: Aetna, Blue Cross Blue Shield (BCBS) of Illinois, BCBS of Michigan, BCBS of Minnesota, California Blue Shield, CareFirst BCBS, CIGNA, Coventry, Empire BCBS of New York, Federal Employee BCBS, Health Care Services Corporation (HCSC), Health Net, Horizon BCBS of New Jersey, Humana, Kaiser Permanente, Medicaid, Medicare, Regence BC BS, TRICARE, UnitedHealthcare, Veterans Administration, WellPoint, Inc. The annual survey is fielded independently and is not influenced by political or sponsorship views, thus allowing for a truly independent and objective view of the healthcare market which includes both commercial and government sponsored health plans, including Medicare, Medicaid and State and Federal Government sponsored plans.

 Major General Elder Granger and Jim Wilson of Wilson Health Information“It is an honor to recognize TRICARE's Military Health System as the highest rated health insurance plan among the leading health insurers evaluated", said third generation pharmacist Jim Wilson, President of Wilson Health Information, LLC. The award was accepted on behalf of TRICARE by Army Maj. Gen. Elder Granger, Deputy Director and Program Executive Officer of TRICARE Management Activity, Office of the Assistant Secretary of Defense (Health Affairs), during a recent meeting in Falls Church, VA. on April 13th.
TRICARE rates #1 in overall health insurance satisfaction and loyalty measures and is #1 in more than 50 of the sixty health insurance and Pharmacy Benefit Manager related issues that include plan coverage, costs, quality, delivery and customer service. " TRICARE’s results continue to be impressive year after year " , said Wilson, "I am especially proud of the fact that the men and women who put their lives on the line for our freedom are receiving the very best health insurance this country has to offer.“ Other top rated carriers include Kaiser Permanente, the Veterans Administration and the Federal Employee BCBS.

The report is based upon the 2008 WilsonRx® Satisfaction Survey™, the largest of its kind, which was mailed to 71,015 households and received 34,454 responses from household consumers throughout the United States. The report compares the leading health insurance carriers and can be ordered nationally, by census region, division, state and by metro market area and a plan sponsor report is also available.

“Our study finds that quality measures remain as an important issue for health insurers , however plan members rate coverage and cost issues more important than quality . We find that TRICARE members rate their satisfaction with coverage, quality, costs and delivery of care issues higher compared to all other insurers evaluated,” said Wilson. “This is our eighth year of fielding our Survey and we continue to expand the topics covered based upon feedback from the industry as we prepare to field our 2009 study,” said Wilson.

Wilson Health Information, LLC, is an independent healthcare consumer research company based in New Hope, Pennsylvania. It is not affiliated with pharmacy chains, pharmacy benefit companies, health insurance companies or manufacturers of healthcare products. Revenues are derived from sales of research reports, licenses, research and consulting fees. For more information on the report, email info@wilsonrx.com or contact Jim Wilson at (215) 862-4581 or visit http://www.wilsonrx.com/health_ins_insurer.htm

This material may not be used for promotional purposes without express written permission. See http://info.icopyright.com/honorcopyright.asp

© 2009 Wilson Health Information, LLC • All Rights Reserved.

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