For Immediate Release — Friday, January 16, 2009

Wilson Health Information finds TRICARE #1 Health Insurance Carrier in Member Satisfaction for sixth consecutive year

NEW HOPE, PA – (BUSINESSWIRE) – January 16, 2009 - Wilson Health Information, a leading healthcare consumer insight firm, names TRICARE the highest rated Health Insurance Carrier in overall member satisfaction for the sixth consecutive year in the 2008 WilsonRx® Health Insurance Satisfaction Survey™. TRICARE also rates highest in most of the 28 insurance and 29 pharmacy benefit related topics covered in the survey.

The report contains member importance and satisfaction ratings on coverage, quality, costs services and overall satisfaction on the largest health insurance carriers including: Aetna, Blue Cross Blue Shield (BCBS) of Illinois, BCBS of Michigan, BCBS of Minnesota, California Blue Shield, CareFirst BCBS, CIGNA, Coventry, Empire BCBS of New York, Federal Employee BCBS, Health Care Services Corporation (HCSC), Health Net, Horizon BCBS of New Jersey, Humana, Kaiser Permanente, Medicaid, Medicare, Regence BC BS, TRICARE, UnitedHealthcare, Veterans Administration, WellPoint, Inc.

“Among the leading health insurers evaluated, TRICARE is the #1 rated carrier in overall health insurance satisfaction and loyalty measures. TRICARE’s results continue to be impressive year after year,” said third generation pharmacist Jim Wilson, President of Wilson Health Information, LLC; “other top rated carriers include Kaiser Permanente, the Veterans Administration and the Federal Employee BCBS.”

The report is based upon the 2008 WilsonRx® Satisfaction Survey™, the largest of its kind, which was mailed to 71,015 households and received 34,454 responses from household consumers throughout the United States. The report compares the leading health insurance carriers and can be ordered nationally, by census region, division, state and by metro market area and a plan sponsor report is also available.

“While we find that quality remains as an important issue for health insurers, plan members rate coverage and cost issues as more important than quality and TRICARE members rate their satisfaction with coverage, quality, costs and delivery of care issues higher compared to all other insurers evaluated,” said Wilson. “This is our eighth year of fielding our Survey and we continue to expand the topics covered based upon feedback from the industry,” said Wilson.

Wilson Health Information, LLC, is an independent healthcare consumer research company. For more information on the report, email info@wilsonrx.com or contact Jim Wilson at (215) 862-4581 or Visit http://www.wilsonrx.com/health_ins_insurer.htm

This material may not be used for promotional purposes without express written permission. See http://info.icopyright.com/honorcopyright.asp

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