For Immediate Release — Monday, June 2, 2008
Wilson Health Information names MemberHealth’s Community CCRxsm #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
NEW HOPE, PA – (BUSINESSWIRE) – June 02, 2008 – Wilson Health Information, a leading consumer insight firm, names MemberHealth’s Community CCRxSM, the highest rated Medicare Part D plan in overall member satisfaction, reenrollment and recommendation intentions as well as in twenty four out of twenty nine PBM specific member rated categories compared to all major Part D plans evaluated across the 32 PDP markets in the continental U.S among 3,470 Medicare Part D participants. “This is the second consecutive year of being rated #1”, said Jim Wilson, President of Wilson Health Information, LLC.
Prescription Solutions is the highest rated PBM nationally in overall member satisfaction among the nation’s Tier 1 PBMs; RegenceRx, is top rated among all Tier 2 PBMs, and Rite Aid Health Solutions (RAHS) is #1 among all Tier 3 PBMs. RAHS is also recognized as a top rated PBM for the third year in a row based upon the annual WilsonRx® PBM Satisfaction Survey™. PBM satisfaction results are based on 34,454 households who completed the national survey, 26,697 of whom had PBM coverage. The WilsonRx PBM report categorizes PBMs according to the relative size of each PBM based upon the numbers of survey respondents, with Tier 1 being the highest followed by Tiers 2 and 3.
“This is our eighth year of fielding our PBM Member Satisfaction Survey and we continue to expand the survey in order to capture the broad array of issues important to members enrolled in the plan. Our survey helps purchasers make better decisions on issues of overall satisfaction while also being able to differentiate on measures within their control (costs, benefit design) versus those under the control of the Pharmacy Benefit Manager (Customer service and quality). Successful plans are rewarded with strengthened member bases through increased satisfaction increased retention and attracting greater numbers of new members”, said Jim Wilson, President of Wilson Health Information.
Wilson Health Information, LLC, is an independent, healthcare consumer research company. For more information, see 2008 National Customer Satisfaction Award Winners and WilsonRx® Medicare Part D Prescription Drug Plan Report or email info@wilsonrx.com or contact Jim Wilson at (215) 862- 4581.
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