For Immediate Release – Tuesday, June 5, 2007
Wilson Health Information finds Good Neighbor Pharmacy #1 in pharmacy customer satisfaction. Walgreens named #1 Chain Drug.
June 5 , 2007 – NEW HOPE, PA – Wilson Health Information, a leading consumer insight firm, names Good Neighbor Pharmacy highest in overall pharmacy customer satisfaction in the 2007 WilsonRx® Pharmacy Satisfaction Survey. The 2007 survey, the largest of its kind, was mailed to 67,028 households in January and received responses from 33,531 pharmacy customers throughout the Continental United States. Results are available for sale as national and market reports and licenses.
Good Neighbor Pharmacy, a cooperative purchasing group of 2,700 independently owned pharmacies is owned by AmerisourceBergen (ABC). Good Neighbor is rated number one in 27 of the 63 satisfaction measures including: overall convenience, pricing and insurance, professional & store service and website issues. Good Neighbor’s customers are most likely to intend to return and recommend their pharmacy to a friend or relative.
“We’ve known for years that customers of independently owned pharmacies are most highly satisfied with their pharmacy, and we now know that cooperative/franchise affiliated pharmacy customers are more highly rated as a group than non-affiliated independent and other store type pharmacies” said third generation pharmacist, Jim Wilson, President of Wilson Health Information. ABC’s Pharmacy Cooperatives (including Good Neighbor & Family Pharmacy) is top rated compared to Cardinal Health’s (CAH) Medicine Shoppe, Medicap and Leader pharmacy franchise/cooperative and McKesson’s (MCK) Valu-Rite & Health Mart pharmacies.
Walgreens (WAG) is #1 chain drug pharmacy and the most commonly used pharmacy nationally as well as the #1 pharmacy in 14 of 37 markets covered.
Medco (MHS) ties for the top rated mail order pharmacy with Caremark (CVS) and Prescription Solutions. Publix is the #1 supermarket pharmacy and Target (TGT) is the #1 discount pharmacy.
Bartell Drug, Brook’s, CVS, Fred’s, Kerr, Kroger, Pathmark, Schnuck's, ShopKo, Smith’s, USA Drug and Walgreens all received top rated Customer Satisfaction Awards in one or more of the 37 markets covered.
WilsonRx® specializes in healthcare and its time proven mail survey methodology is uniquely able to represent the opinions of retail pharmacy customers; who tend to be older, have lower incomes, less computer access and therefore unable to respond to online surveys. Wilson Health Information, LLC, is an independent, healthcare consumer research company. For more information, visit www.wilsonrx.com, www.pharmacysatisfaction.com or call Jim Wilson at 215-862-4581.
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