For Immediate Release – Thursday, June 1, 2007
Wilson Health Information awards Walgreens Health Initiatives, Rite Aid Health Solutions and Medco highest honors in the 2007 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey.
June 1 , 2007 – Wilson Health Information, a leading consumer insight firm, names Walgreens Health Initiatives (WHI), a Walgreens company (WAG) the highest rated PBM nationally in overall member satisfaction among the eighteen major PBMs evaluated in the 2007 WilsonRx® PBM Member Satisfaction Survey.
For the second consecutive year, Rite Aid Health Solutions (RAHS), a Rite Aid Company (RAD), is rated #1 based upon the PBM satisfaction index which is a calculated mean score of the 20 PBM attributes measured.
Medco (MHS) ties for the top rated mail order pharmacy with Caremark (CVS) and Prescription Solutions. This is the sixth straight #1 year for Medco’s Mail Order Pharmacy which also has the highest rated PBM website for the past five years.
WHI is top rated in several satisfaction measures including: overall coverage of retail prescriptions, information provided about medications (tie), coverage of branded and generic medications and overall satisfaction. RAHS is number one in satisfaction with coordination of care between the plan, pharmacy and doctor; easy to understand benefit & coverage information; out-of-pocket costs for prescription drugs; PBM representatives’ ability to answer questions, solve problems & understand my condition; and the likelihood of recommending current pharmacy benefit plan to a friend or relative.
“Effective Pharmacy Benefit Management is becoming increasingly more challenging given the increases in prescription drug prices, higher co-pays and increased demand from today’s consumer for improved services” said third generation pharmacist, Jim Wilson, President of Wilson Health Information. The 2007 WilsonRx® PBM Satisfaction Survey, the largest of its kind, received responses from 28,855 PBM members out of a sample of 67,028 surveys mailed in January 2007. The 2007 WilsonRx® PBM Satisfaction Report is available for purchase listings of survey topics and PBMs covered can be found at www.wilsonrx.com.
WilsonRx® specializes in healthcare and its time proven mail survey methodology is uniquely able to represent the opinions of pharmacy customers; who tend to be older, have lower incomes, less computer access and therefore unable to respond to online surveys. Wilson Health Information, LLC, is an independent, healthcare consumer research company. For more information, visit www.wilsonrx.com or call Aubrey McWatt at 215-345-5469 or Jim Wilson at 215-862-4581.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC
