For Immediate Release – Thursday, April 26, 2007
Wilson Health Information finds MemberHealthTM’s CCRxSM National Medicare Part D Plan Rated #1 in Customer Satisfaction for 2007
April 26, 2007 – Wilson Health Information, LLC, one of the nation’s leading consumer insights firms, named MemberHealthTM’s CCRxSM National Medicare Part D plan the highest-rated Medicare Part D plan in overall customer satisfaction.
In the 2007 WilsonRx® Survey Report, MemberHealth’s CCRx was compared to the top plans evaluated across the 32 Prescription Drug Plan (PDP) markets in the continental U.S. The results are based on responses from 4,646 Medicare Part D participants, drawn from a national survey of 11,541 Medicare enrollees who completed the national survey -- the largest study of its kind.
MemberHealth is a prescription benefits manager and national Medicare Part D sponsor of CCRx, one of the largest Medicare Part D Prescription Drug Plans in the nation. The company has more than 61,000 pharmacies in its network and promotes strong relationships between patients, their pharmacists and physicians.
“MemberHealth’s CCRx members are most satisfied overall with the Medicare Part D services they have received during the previous year compared to members of all of the other major Medicare Part D plans in the U.S.,” said Jim Wilson, R.Ph., MBA, president of Wilson Health Information. “Member-dedicated organizations rapidly build a solid foundation on which to provide exceptional service to their customers, to attract them and to satisfy their unique needs.”
Charles E. Hallberg, president and CEO of MemberHealth, said he attributes the high satisfaction among Medicare beneficiaries to a variety of factors: affordable plans, MemberHealth’s responsive customer service, its broad list of covered drugs, generic incentive programs that save beneficiaries money, and MemberHealth empowering pharmacists to counsel Medicare beneficiaries on their drug regimens.
“We have dealt the pharmacists back into the healthcare equation. In our plans, they are viewed as trusted healthcare advisors. We encourage our network pharmacists to help patients understand their drug regimen and advise them on ways to save money, while managing their health,” Hallberg said. “We’ve given Medicare beneficiaries what they’ve asked for: someone they trust, in their communities, to help them understand the complicated nature of prescription drugs. This award affirms our belief that this is the right way to provide a prescription drug benefit.”
The Medicare Part D survey participants reported on plan features they reviewed before enrolling and what they considered the most important of those features. Plan features included premiums, cost and coverage of current drugs, coverage of drugs that may be needed in the future, access to preferred pharmacy and company they trust. Dollar limits and perception of overall savings with Medicare Part D were also measured in addition to recommendations from their pharmacy.
“Not all Medicare Part D Plans offer the same level of benefits or service to their members, but the unique blend of benefits and services contributed to MemberHealth’s members being the most highly satisfied,” said Wilson, a third-generation pharmacist. “MemberHealth’s CCRx members most frequently reported that they chose their plan based upon recommendations by their pharmacy, compared to all other plans, particularly plans sponsored by health insurers. Also, members reported that access to their preferred pharmacy was the most important feature they considered when selecting their plan.”
Wilson Health Information, LLC, is an independent, privately owned healthcare consumer research company providing unique insight into healthcare satisfaction issues. For information, contact Jim Wilson at (215) 862- 4581.
This material may not be used for promotional purposes without express written permission. See http://info.icopyright.com/honorcopyright.asp
