Wilson Health Information finds independently owned Good Neighbor and Family Pharmacies top rated in customer satisfaction.
NEW HOPE, PA – Wilson Health Information, a leading consumer research firm, named AmerisourceBergen’s (ABC) Good Neighbor and Family Pharmacy the highest rated pharmacies overall compared to the other twenty-six pharmacies evaluated across the top 23 U.S. metropolitan markets. The results are based on responses from 32,237 pharmacy customer; the largest study of its kind.
“Each pharmacy attracts and satisfies their customers with a unique blend of convenience, pricing, preventive, store, online and professional services.” said Jim Wilson, President of Wilson Health Information. “ABC’s customers are most satisfied overall and more likely to intend to return and recommend their pharmacy to fill prescriptions. ABC customers reported the highest satisfaction ratings for a wide array of issues, including friendly and courteous pharmacists and overall professional services,” said Wilson. “Two other top performing pharmacies are Cardinal Health (Medicine Shoppe/MediCap/Leader) and McKesson (Valu-Rite/Healthmart). Cardinal Health is the highest rated pharmacy for overall store services and preventive/wellness services, while McKesson performs well in disease management programs.”
Medco is the top rated mail/online pharmacy for the fifth straight year and has the highest rated website overall. For the fourth year in a row, Publix Pharmacy is the number one rated supermarket pharmacy. SUPERVALU is the top rated chain pharmacy; and Kmart is the #1 mass merchant/discount pharmacy. Regional pharmacy winners include: Bartell, Cub Pharmacy, CVS, Fred Meyer, Giant Food, Kerr Drug, Kroger, Longs, OSCO, Pathmark, Publix, Rite Aid, Safeway, Sav-on, Schnuck’s, ShopKo, Smith’s Food and Drug, USA Drug/Super D, Walgreens, and Wal-Mart.
“Our research has found that a poorly rated pharmacy may lose from $220,000 to $737,000 per year in sales based upon the customer base and average monthly spending levels,” said Jim Wilson. “We estimated a difference of 161 customers per 2,500 customers per store per year that are lost to competitors and must be replaced by higher spending on marketing.” Pharmacy customers reported spending an average of $82 per month on prescription drugs; $18 on OTC/Non-prescription drugs and $14 on cosmetics and beauty products.
Wilson Health Information, LLC, is an independent, healthcare consumer research company. Material may not be used for promotional purposes without written permission. For more information, visit www.wilsonrx.com, email firstname.lastname@example.org or contact Jim Wilson at (215) 862- 4581.