For Immediate Release – Wednesday, August 31, 2005
NEW HOPE, PA – (PR NEWSWIRE) – August 31, 2005 – Wilson Health Information announced results from the 2005 WilsonRx® Survey which identified Medco Health Solutions, Inc. as the top rated Pharmacy Benefit Management (PBM) plan for an unprecedented fifth year in a row. Medco top rated Mail Service pharmacy and Prescription Discount Card in overall member satisfaction.
The WilsonRx® Pharmacy Benefit Satisfaction Report is based upon consumer surveys sent to more than 43,783 consumers in the top 20 U.S. Markets. 8,871 PBM members reported the name of their PBM including: Aetna, Caremark, Express Scripts, Medco, Pharmacare/EHS, Prescription Solutions, RxPrime, UnitedHealthcare, Walgreens Health Initiatives and Wellpoint/Anthem. Medco is the most popular PBM mentioned with 19.7% of enrolled members. (Figure 1).
“Mail Service pharmacies are being used by about one-third of household consumers to fill prescriptions, second only to chain pharmacies,” said Jim Wilson, President of Wilson Health Information. “While mail service pharmacy use has nearly tripled in the past four years, recently there have been slight declines in the percentage of households using Mail as their pharmacy used most often. “This means that it will be more important for PBMs to coordinate prescriptions between mail, retail and other settings in order to satisfy the members.” Medco PBM members rated the website number one for accessing records and ordering refills.
“Medco’s Mail members are the most highly satisfied with their mail order service pharmacy benefit overall as well as the online website overall, to order refills, manage prescription records online, health and prescription information and overall ease of use, compared to all other pharmacies,” said Wilson.
For the first year, Medco’s Prescription Discount Card is also the number one rated discount card based upon ratings from 5,403 discount card users. Medco’s card holders were the most satisfied overall that their discount card provided the cost savings they expected. “This new finding could help position Medco for the new Medicare Part D Prescription Drug Benefit, said Wilson, there are many card options available and seniors will need assistance in selecting the card(s) that best satisfy their needs.
Wilson Health Information, LLC, is an independent, healthcare consumer research company. Material may not be used for promotional purposes without written permission. For more information about the report, please contact Jim Wilson, R.Ph., MBA, President, Wilson Health Information, LLC at (215) 862- 4581 or contact us.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC
