For Immediate Release – Wednesday, August 31, 2005
Wilson Health Information finds Valu-Rite Pharmacy rated number one in customer satisfaction; Personal relationship with pharmacist and customer service result in highest customer satisfaction ratings.
NEW HOPE, PA – (PR NEWSWIRE) – August 31, 2005 – Wilson Health Information, a leading consumer research firm, named the Valu-Rite Pharmacy the highest rated pharmacy overall compared to all other pharmacy chains. The results are based on responses from 20,003 pharmacy customer respondents in the top twenty US metropolitan markets; the largest study of its kind.
“Each pharmacy attracts and satisfies their customers with unique blends of convenience, pricing, store, wellness and professional services.” said Jim Wilson, President of Wilson Health Information. “Valu-Rite’s customers are most likely to report that they are on a first name basis and have known their pharmacist for a long time. Valu-Rite customers also gave the highest satisfaction ratings for a wide array of issues, including friendly and courteous pharmacists, having prescriptions in stock when needed, prescriptions are ready when expected, prescriptions are clearly labeled and easy to read and understand, and having a comfortable pharmacy waiting area,” said Wilson. “Consumers also appreciated that the pharmacy accepts their insurance and helps with insurance problems and that store employees are able to answer questions and solve problems and are courteous and helpful.”
For the third year in a row, Publix Pharmacy is the number one rated supermarket pharmacy nationally and in the Atlanta and Miami markets. Publix customers are particularly satisfied with their pharmacy’s convenience, including store hours and parking. Costco Pharmacy is the #1 mass merchant/discount pharmacy; Medco is the top rated mail/online pharmacy for the fourth straight year and has the #1 website overall; Walgreens is the #1 chain pharmacy overall, the top drive-thru pharmacy and in seven of the twenty markets surveyed.
In other markets, Cub Pharmacy (SUPERVALU) is number one in the Twin Cities market; Giant Food Pharmacy (Ahold) in Baltimore and DC; Brooks/Eckerd in Boston; Kroger in Dallas, Houston and Phoenix; Discount Drug Mart in Cleveland; AmeriSourceBergen (Family Pharmacy & Good Neighbor Pharmacy) in Detroit; CVS in Philadelphia; and Bartell Drug in Seattle. Detailed results covering the top 25 pharmacy chains are contained in the WilsonRx® Pharmacy Satisfaction report available for purchase.
Wilson Health Information, LLC, is an independent, healthcare consumer research company. Material may not be used for promotional purposes without written permission. For more information about the report, please contact Jim Wilson, R.Ph., MBA, President, Wilson Health Information, LLC at (215) 862- 4581 or contact us.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC
