For Immediate Release – Tuesday, September 9, 2004
Wilson Health Information finds Medicine Shoppe Pharmacy rated number one in customer satisfaction for fourth straight year; Personal relationship with pharmacist and customer service result in highest customer satisfaction ratings.
NEW HOPE, PA – (PR NEWSWIRE) – September 9, 2004 – Wilson Health Information, A leading consumer research firm, named the Medicine Shoppe chain of independently owned franchise pharmacies the highest rated pharmacy for the fourth year in a row compared to all other pharmacy chains. The results are based on responses from 17,792 pharmacy customer respondents in the top sixteen US metropolitan markets; the largest sample of its kind representing fifty percent of the US household population.
“Each pharmacy is able to attract and satisfy their customers with its unique blend of convenience, pricing, store and professional services.” said Jim Wilson, President of Wilson Health Information. “Medicine Shoppe’s customers are most likely to report that they are on a first name basis and have known their pharmacist for a long time.” Medicine Shoppe customers also gave the highest satisfaction ratings for the ability to get information about medications and how to avoid side effects, the ability to speak to the pharmacist with questions or concerns, having a comfortable pharmacy waiting area, getting the expected brand, dose and amount of drug prescribed, having pharmacists coordinate care with doctors and other health care providers and getting advice on non-prescription & herbal products”, said Wilson. “Consumers also appreciated that the pharmacy helps with insurance problems and that their store employees are able to answer questions and solve problems and are courteous and helpful.”
For the second year in a row, Publix Pharmacy is rated the number one Supermarket Pharmacy. Publix’ customers are particularly satisfied with convenient pharmacy access, prescriptions ready when expected and adequate store parking. Target Pharmacy is the #1 Mass Merchant/Discount pharmacy; Medco is the top rated Mail/Online Pharmacy for the third straight year and has the #1 website; Brooks the #1 Chain Pharmacy; and Walgreens the top drive through pharmacy. Detailed results covering the top 25 pharmacy chains are contained in the WilsonRx® Pharmacy Satisfaction report.
Wilson Health Information, LLC is an independent, privately owned healthcare consumer research company that provides unique insight into pharmacy, pharmacy benefit, health insurance and treatment satisfaction issues. For more information Jim Wilson at (215) 862- 4581 or contact us.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC
