For Immediate Release – Tuesday, September 9, 2004
Wilson Health Information, America's leading consumer satisfaction research firm announced results from the 2004 WilsonRx® Survey which identified Medco Health Solutions, Inc. as the top rated Pharmacy Benefit Management plan for the fourth year in a row.
NEW HOPE, PA – (PR NEWSWIRE) – September 9, 2004 – The WilsonRx® Pharmacy Benefit Satisfaction Report is based upon the responses of more than 29,000 household consumers who rated their pharmacy benefit management companies including: Aetna, Anthem, Caremark, Eckerd Health Services, Express Scripts, Medco, Prescription Solutions, RxPrime, UnitedHealthcare, Walgreens Health Initiatives and others. Medco is the most popular PBM mentioned with 15.9% of enrolled members. (Figure 1)
“Mail order/Online pharmacies are being used by one out of three consumers to fill prescriptions, second only to chain pharmacies,” said Jim Wilson, President of Wilson Health Information. “Mail service pharmacy use has tripled in the past four years. When asked what consumers liked most about their mail order/online pharmacy, most consumers (63%) said cost savings, while convenience (44%) and a larger supply (23%) are mentioned by many consumers. (Figure 2)
Medco members are the most highly satisfied with their mail order service pharmacy benefit as well as the online website used to order refills, retrieve prescription records, health and prescription information and refill reminders, compared to other pharmacies,” said Wilson.
“Satisfaction with the prescription drug benefit is one of the most important issues to consumers regarding their health insurance. The survey found that health plans and employers who have contracted with Medco as their PBM are the most likely to be satisfied. Not only are they the most popular with the highest share of respondent households, they also deliver the highest level of member satisfaction” added Wilson. (Figure 3)
Wilson Health Information is a privately owned, independent healthcare consumer research company that provides unique insight into pharmacy, pharmacy benefit, Insurance and treatment related issues. Parties wishing to republish information contained in this release, other than news organizations, must first receive written permission. For more information call Jim Wilson at (215) 862- 4581 or contact us.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC
