For Immediate Release – Tuesday, September 22, 2004
Wilson Health Information names ScriptPro as the highest rated pharmacy automation system and Cardinal Health the top rated pharmacy wholesaler; Announces new pharmacy manager/owner customer satisfaction survey.
NEW HOPE, PA – (PR NEWSWIRE) – September 22, 2004 – Wilson Health Information, America’s leading Independent Consumer Satisfaction Research firm, announced results from the new WilsonRx® Pharmacist Satisfaction Survey which found ScriptPro the number one rated pharmacy automation system and Cardinal Health the number one wholesaler.
The survey was fielded among 1,112 pharmacy owners, managers and chain executives. The 456 respondents represent independent, government, large, medium and small chain, hospital, clinic, military treatment facility, mail/online, mass merchant and food store pharmacies, 78% of whom make recommendations or final decisions in the purchase of pharmacy automation systems . Of the top four pharmacy automation systems evaluated, ScriptPro customers reported the highest customer satisfaction compared to Innovation Associates, Automed and McKesson APS.
“ScriptPro customers are most likely to intend to re-purchase the system and recommend to others.” said Jim Wilson, President of Wilson Health Information, LLC. “ScriptPro customers are most likely to report that their expectations were met for a number of key areas including: freeing up time for pharmacy staff, being able to provide more cognitive services and counseling, spend more time servicing customers, increasing customer satisfaction, improving the quality of life of the pharmacy owner/manager, handling increased volume without adding staff, inventory management and overall value.” Sixteen percent had not yet automated but were seriously considering it (67%) with many waiting for the right time (48%).
The survey also found variations in importance and satisfaction ratings among primary wholesalers used by pharmacy owners/managers and chain executives. The top wholesalers, AmerisourceBergen (ABC), Cardinal Health (CAH) and McKesson (MCK) accounted for 84% of respondents. The remaining wholesalers include: Smith Drug, Morris Dickson, D&K, Harvard Drug, F. Dohmen, Kinray, HD Smith and chain warehouses. “Cardinal Health ranked number one in customer satisfaction, likelihood of re-purchasing, and recommendations”, said Wilson. “In addition, respondents were favorably impressed with Cardinal’s overall costs and availability of generics, pricing and terms, ease of doing business, timeliness of deliveries and overall value.”
Wilson Health Information, LLC, an independent, privately owned healthcare consumer Research Company providing unique insight into healthcare satisfaction issues. For more information, contact Jim Wilson at (215) 862- 4581 or contact us.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC
