WilsonRx® Medicare Part D Prescription Drug Plan Report
The new WilsonRx® Medicare Part D Prescription Drug Plan Report provides valuable insights into the newly established Medicare Part D senior drug plans. The report helps you to understand how seniors choose their Medicare Part D drug plan, the features of their plan that are most important, their satisfaction with each issue as well as their overall satisfaction, re-enrollment and recommendation intentions. Reports also include member demographics and utilization measures by plan.
Objective |
Identify & measure respondent’s perceptions of their pharmacy, health insurance, pharmacy benefit, Medicare Part D plan, and medical treatments. |
Date |
January – February 2008 |
Description |
A self-administered 8-page written, alternating format questionnaire mailed to 71,015 households. Satisfaction scores on a four point scale from highly dissatisfied to highly satisfied. |
300+ Topics |
Satisfaction & Importance measures by Store Type, Chain, Health Plan, PBM, Medicare Part D plan, and Satisfaction with Medical Treatment for 50+ conditions. |
Sample |
34,454 qualified respondents from national panel of 71,015 households (48.5% response rate); 10,541 Medicare Households and 3,470 with Medicare Part D plan names identified. |
Geographic Coverage (excludes AK & HI) |
Nationally Representative Sample with coverage by Census Region/Division, 32 PDP markets, State and additional coverage in the following Core Based Statistical Areas (CBSAs): Atlanta, Baltimore, Boston, Chicago, Cleveland, Dallas, Los Angeles, NYC Market, Pittsburgh, San Francisco, Seattle, Washington DC, Miami, Detroit, Philadelphia, Phoenix, Houston, Twin Cities, Denver, Kansas City, Charlotte, Cincinnati, Portland, St. Louis, Las Vegas, Buffalo, Columbus, Indianapolis, Milwaukee, Nashville, Orlando, San Diego, CT-NY NJ-NY Metro Markets. |
Medicare Part D Survey Report Topics Include
- Name of Pharmacy Benefit Manager – Medicare Part D Plan (PBM/Part D), 29 Importance and Satisfaction measures & Overall Satisfaction, Re-enrollment intentions & Likelihood of Recommending plan to a friend or relative.
- Changes to Medicare Part D plan in past year, month of change and sources of information used to help make decision.
- Much more...
Issues Rated in Importance & Satisfaction by Members in Part D Plan:
- Overall medication cost and availability
- Ability to get the prescribed medication you expected
- Annual increase in premiums/costs
- Availability of participating pharmacies
- Out-of-pocket costs for prescription drugs
- Overall ease and ability of getting prescriptions filled and refilled
- Overall medication coverage
- Brand name medication coverage
- Generic prescription coverage
- Non-prescription/OTC medication coverage
- Retail pharmacy prescription coverage
- Mail Order prescription coverage
- Overall Delivery of Pharmacy Benefit Services
- Ability of PBM representatives to answer questions and solve problems
- Courteous and helpful PBM plan representatives
- Ease and timeliness of being able to speak to a PBM representative
- PBM representatives understand my condition and medication needs
- Easy to understand benefit and coverage information
- Information provided about my condition/illness
- Information provided about my medication(s)
- Ease and ability to access prescription records and order refills
- Notification of changes to plan and drug coverage
- Resolution of denied drug claims/appeals
- Timeliness of receiving plan materials (i.e., drug card, brochures)
- Overall quality of care
- Adequately covers my treatment needs
- Coordination of care between the plan, pharmacy and my doctor
- PBM provides personal care for my needs
- Trust and reliability of company
Overall Satisfaction With Medicare Part D Plan
- Likelihood of re-enrolling in Medicare Part D Plan
- Likelihood of recommending Medicare Part D Plan to a friend or relative
- Overall Satisfaction Index = calculated satisfaction score of 29 measures weighted by importance.
Plans Include (100 or more respondents each):
- AARP Medicare Rx (UnitedHealthCare)
- Advantra Rx Premier (Coventry Health Care, Inc.)
- BC Medicare Rx/Value (HCSC)
- Caremark-Silverscript (CVS/Caremark)
- CIGNATURE Rx Value Plan (CIGNA)
- Community CCRx (MemberHealth, LLC)
- Horizon Medicare Rx (Horizon BC/BS of NJ)
- Humana Enhanced (Humana)
- Humana Standard (Humana)
- Medco YOURx Plan (Medco)
- United Health Rx Basic/PacifiCare Saver (UnitedHealthCare)
- Wellcare Signature (Wellcare)
Member Demographics Include...
- Age
- Gender
- Ethnicity
- Income
- Employment Status/Industry
- Geographic location – Region, Division, State, CBSA, Market, PDP
- Home Ownership
- Marital Status
- Household Size
- Household description/life stage
- Computer Use/Ownership
- Internet Service Provider (ISP)
- Computer operating system
- Long Distance Carrier
- Credit Card usage
- And much more…
2 Jun 2008
Wilson Health Information names MemberHealth’s Community CCRxSM #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
2 Jun 2008
Wilson Health Information finds Health Mart #1 in pharmacy customer satisfaction nationally.
14 May 2008
Wilson Health Information finds that most pharmacy customers are offered counseling services from their pharmacist and finds that Aurora and Fry’s pharmacists outperform in this initiative.
30 Apr 2008
Wilson Health Information finds Independent pharmacies highest rated in customer satisfaction.
21 Apr 2008
Local Team Completes Organ Donor Awareness DASH
21 Jan 2008
Wilson Health Information reports Diabetes households fill over 50% more prescriptions than household average – Treatment Satisfaction shows steady decline.