Loyalty Cards Covered
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Loyalty Card Report
Objective: |
Measure customer satisfaction with their loyalty card, with the cost savings expected by using the card, and with the ease of enrolling and understanding the benefits of their loyalty card. |
Date of Survey: |
February-March 2006 |
Description of Survey: |
A self-administered, mailed, 8 written pages, alternating format questionnaire. |
Sample: |
6,003 qualified respondents who have a loyalty card |
Statistical Confidence: |
±1.26% at the 95% confidence level |
Topics Evaluated
- Number of Cards Used
- Cost-saving Satisfaction
- Satisfaction with Ease-of-Enrollment
Card Demographics
- Age
- Ethnicity
- Computer Use/Ownership
- Income
- Household Size
- Marital Status
- Region
- Health Status
2 Jun 2008
Wilson Health Information names MemberHealth’s Community CCRxSM #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
2 Jun 2008
Wilson Health Information finds Health Mart #1 in pharmacy customer satisfaction nationally.
14 May 2008
Wilson Health Information finds that most pharmacy customers are offered counseling services from their pharmacist and finds that Aurora and Fry’s pharmacists outperform in this initiative.
30 Apr 2008
Wilson Health Information finds Independent pharmacies highest rated in customer satisfaction.
21 Apr 2008
Local Team Completes Organ Donor Awareness DASH
21 Jan 2008
Wilson Health Information reports Diabetes households fill over 50% more prescriptions than household average – Treatment Satisfaction shows steady decline.