2008 National Customer Satisfaction Award Winners
Pharmacy Customer Satisfaction Award Winners - 2008 |
|
Award |
Winner |
| Overall Pharmacy | Health Mart (McKesson) |
| National Pharmacy Satisfaction Index3 | Valu-Rite (McKesson) |
| National Chain Drug | Fred’s Pharmacy |
| Supermarket Pharmacy – National | Schnuck’s Pharmacy |
| Mass/Discount Pharmacy | Kmart1 |
| Mass/Discount Pharmacy | Sam’s Club1 |
| Mass/Discount Pharmacy | ShopKo1 |
| Mass/Discount Pharmacy | Target Pharmacy1 |
| Mail Order Pharmacy | Prescription Solutions* |
| Independent Wholesaler Cooperative or Franchise | Health Mart (McKesson) |
Census Region Pharmacy Satisfaction |
|
Award |
Winner |
| North East – Overall | Valu-Rite Pharmacy |
| South – Overall | Publix Pharmacy |
| Mid West – Overall | Leader Pharmacy |
| West - Overall | Target Pharmacy |
Census Region Supermarket Pharmacy Satisfaction |
|
Award |
Winner |
| Supermarket Pharmacy – West Region | Safeway Pharmacy |
| Supermarket Pharmacy – South Region | Publix Pharmacy |
| Supermarket Pharmacy – Mid West Region | Kroger Pharmacy |
| Supermarket Pharmacy – North East Region | Ahold Pharmacy |
Census Division Pharmacy Satisfaction |
|
Award |
Winner |
| New England | McKesson |
| Middle Atlantic | Target Pharmacy |
| South Atlantic | Publix Pharmacy |
| East South Central | Health Mart/McKesson |
| West South Central | Cardinal/McKesson (Tie) |
| East North Central | Good Neighbor (AmeriSourceBergen) |
| West North Central | Leader Pharmacy (Cardinal Drug) |
| Mountain | Health Mart (McKesson) |
| Pacific | McKesson |
Pharmacy Customer Satisfaction Award Winners - 2007 |
|
Award |
Winner |
| Overall Pharmacy | Good Neighbor Pharmacy* (AmeriSourceBergen) |
| Wholesaler Franchise/Cooperative | Good Neighbor Pharmacy* (AmeriSourceBergen) & 2 |
| National Chain Drug | Walgreens Pharmacy |
| Supermarket Pharmacy | Publix Pharmacy* |
| Mass/Discount Pharmacy | Target Pharmacy |
| Mail Order Pharmacy | Medco* & 1 |
| Mail Order Pharmacy | Prescription Solutions1 |
| Mail Order Pharmacy | Caremark1 |
* Multiple year winner
1 Tie
2 Good Neighbor & Family Pharmacy
3 PBM Satisfaction Index – Calculated index score
2006 National Top-Rated Pharmacy Customer Satisfaction Winners |
|
Type |
Winner |
| Overall Pharmacy | Good Neighbor Pharmacy* |
| Wholesaler Franchise/Cooperative | Amerisource Bergen (ABC)2 |
| Chain Pharmacy | SUPERVALU |
| Regional Chain Pharmacy | USA Drug |
| Mass Merchant/Discount Pharmacy | Kmart |
| Supermarket Pharmacy | Publix* |
| Mail Order Service Pharmacy | Medco* |
| Mail Order Pharmacy | Caremark1 |
* Multiple year winner
2 Good Neighbor & Family Pharmacy
2005 National Top-Rated Pharmacy Customer Satisfaction Winners |
|
Type |
Winner |
| Overall Pharmacy | Valu-Rite Pharmacy (McKesson Drug) |
| Chain Pharmacy | Walgreens Pharmacy |
| Mass Merchant/Discount Pharmacy | Costco Pharmacy |
| Supermarket Pharmacy | Publix Pharmacy* |
| Mail Order Service Pharmacy | Medco* |
| Drive-Thru Pharmacy | Walgreens Pharmacy* |
* Multiple year winner
2004 National Top-Rated Pharmacy Customer Satisfaction Winners |
|
Type |
Winner |
| Overall Pharmacy | Medicine Shoppe Pharmacy* |
| Chain Pharmacy | Brooks Drug |
| Mass Merchant/Discount Pharmacy | Target Pharmacy |
| Supermarket Pharmacy | Publix Pharmacy* |
| Mail Order Service Pharmacy | Medco* |
| Drive-Thru Pharmacy | Walgreens |
| Pharmacy Wholesaler | Cardinal Health |
| Pharmacy Automation System | ScriptPro |
* Multiple year winner
2003 National Top-Rated Pharmacy Customer Satisfaction Winners |
|
Type |
Winner |
| Overall Pharmacy | Medicine Shoppe Pharmacy |
| Chain Pharmacy | Walgreens |
| Mass Merchant/Discount Pharmacy | Costco Pharmacy |
| Supermarket Pharmacy | Publix Pharmacy |
| Mail Service Pharmacy | Medco Health Solutions |
2002 National Top-Rated Pharmacy Customer Satisfaction Winners |
|
Type |
Winner |
| Overall Pharmacy | Medicine Shoppe Pharmacy |
| Chain Pharmacy | Brooks |
| Mass Merchant/Discount Pharmacy | Target Store Pharmacy |
| Supermarket Pharmacy | Kroger |
| Mail Service Pharmacy | Medco Health |
2001 National Top-Rated Pharmacy Customer Satisfaction Winners |
||
Type |
Pharmacy (New Prescriptions) |
Pharmacy (Refill Prescriptions) |
| Overall Pharmacy | Independent Pharmacies | Independent Pharmacies |
| Chain Drug Store | Medicine Shoppe Pharmacy | Medicine Shoppe Pharmacy |
| Mass Merchant Pharmacy | Target | Kmart |
| Supermarket Pharmacy | Safeway | Kroger |
2008 WilsonRx Pharmacy Satisfaction State Winners |
|||
State |
2008 Award Winner |
Notes |
2007 Award Winner |
| Arizona | Safeway | – |
– |
| Arkansas | – | – |
USA Drug |
| California | Good Neighbor Pharmacy | – |
– |
| Colorado | Kroger | – |
– |
| Colorado | Medco | 1 |
– |
| Connecticut | Ahold | 1 |
– |
| Florida | Publix | – |
– |
| Georgia | Publix | – |
– |
| Illinois | Wal-Mart | – |
– |
| Indiana | Kroger | – |
CVS |
| Kansas | Kroger | – |
– |
| Kentucky | Walgreens | – |
Kroger |
| Louisiana | Walgreens* | * |
Walgreens |
| Maryland | Target | – |
– |
| Massachusetts | Express Scripts | – |
– |
| Michigan | Wal-Mart | – |
– |
| Minnesota | Snyders/Thrifty White | 1 |
– |
| Minnesota | Wal-Mart | 1 |
– |
| Mississippi | – | – |
Fred's Pharmacy |
| Missouri | Cardinal Health | – |
– |
| Nevada | Wal-Mart | – |
– |
| New Jersey | Good Neighbor Pharmacy | – |
– |
| New Mexico | Walgreens* | * |
Walgreens |
| New York | Cardinal Health | – |
– |
| North Carolina | CVS/Caremark | – |
Kerr Drug* |
| Ohio | Kroger | – |
– |
| Oklahoma | Walgreens* | * |
Walgreens |
| Oregon | Safeway | – |
– |
| Pennsylvania | Cardinal Health | – |
– |
| South Carolina | CVS/Caremark | – |
Walgreens |
| Tennessee | CVS/Caremark | 1 |
– |
| Tennessee | Kroger | * 1 |
Kroger |
| Texas | Safeway | – |
– |
| Utah | – | – |
Smith's Food and Drug |
| Virginia | CVS/Caremark | * |
CVS |
| Washington | Bartell Drug | – |
– |
| Wisconsin | Aurora Pharmacy | – |
ShopKo Pharmacy* |
* Multiple year winner
1 Tie
2008 WilsonRx Pharmacy Satisfaction Metro Market Winners |
|||
Metro Market |
2008 Award Winner |
Notes |
2007 Award Winner |
| Atlanta | Publix Pharmacy | Publix Pharmacy | |
| Baltimore | Ahold | CVS* | |
| Boston | CVS/Caremark | Brooks/Eckerd | |
| Buffalo | Wegmans | – | |
| Charlotte | CVS/Caremark | – | |
| Chicago | CVS/Caremark | Walgreens | |
| Cincinnati | Kroger | Walgreens | |
| Cleveland | CVS/Caremark | Walgreens | |
| Columbus | Kroger | – | |
| CT-NY Market | Ahold | – | |
| Dallas | Kroger | Walgreens | |
| Denver | Kroger | Kroger | |
| Detroit | Rite Aid/Brooks/Eckerd | Walgreens | |
| Houston | Walgreens | Kroger | |
| Indianapolis | Walgreens | – | |
| Kansas City | Walgreens | * |
Walgreens* |
| Las Vegas | Walgreens | * |
Walgreens |
| Los Angeles | Prescription Solutions | Walgreens | |
| Miami | Publix Pharmacy | Publix Pharmacy | |
| Milwaukee | Aurora Pharmacy | – | |
| Nashville | Kroger | – | |
| NJ-NY Market | Walgreens | – | |
| NYC Market | GAP | Pathmark Pharmacy | |
| Orlando | Publix Pharmacy | – | |
| Philadelphia | CVS/Caremark | * |
CVS* |
| Phoenix | Walgreens | CVS | |
| Pittsburgh | Cardinal Health | Brooks/Eckerd | |
| Portland | Kroger | * |
Kroger |
| San Diego | CVS/Caremark | – | |
| San Francisco | Rite Aid/Brooks/Eckerd | Walgreens | |
| Seattle | Bartell Drug | * |
Bartell Drug |
| St Louis | Walgreens | Schnuck's Market | |
| Twin Cities | Wal-Mart | Walgreens | |
| Washington DC | Medco | CVS | |
– 2 or less competitors
* Multiple year winner
1 Tie
Material may not be used for promotional purposes without written permission. For more information about the report, please contact Jim Wilson, R.Ph., MBA, President, Wilson Health Information, LLC at (215) 862- 4581 or contact us.
2 Jun 2008
Wilson Health Information names MemberHealth’s Community CCRxSM #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
2 Jun 2008
Wilson Health Information finds Health Mart #1 in pharmacy customer satisfaction nationally.
14 May 2008
Wilson Health Information finds that most pharmacy customers are offered counseling services from their pharmacist and finds that Aurora and Fry’s pharmacists outperform in this initiative.
30 Apr 2008
Wilson Health Information finds Independent pharmacies highest rated in customer satisfaction.
21 Apr 2008
Local Team Completes Organ Donor Awareness DASH
21 Jan 2008
Wilson Health Information reports Diabetes households fill over 50% more prescriptions than household average – Treatment Satisfaction shows steady decline.