2008 National Customer Satisfaction Award Winners
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners - 2008 |
|
Award |
Winner |
| Pharmacy Benefit Manager – Tier 1 | Prescription Solutions |
| Pharmacy Benefit Manager – Tier 2 | RegenceRx PBM |
| Pharmacy Benefit Manager – Tier 3 | Rite Aid Health Solutions (RAHS) |
| PBM Satisfaction Index3 | Prescription Solutions |
Medicare Part D Pharmacy Benefit Manager Satisfaction |
|
Award |
Winner |
| Medicare Part D Prescription Drug Plan (PDP) | MemberHealth™’s Community CCRxSM* |
| Medicare Part D PBM Satisfaction Index3 | MemberHealth™’s Community CCRxSM* |
* Multiple year winner
1 Satisfaction Index
3 Calculated mean satisfaction score
2008 National Customer Satisfaction Award Winners
Award |
Winner |
|
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2008 |
||
Census Region Winners |
||
Region |
Commercial |
Medicare Part D |
| Midwest | Prescription Solutions | Community CCRx |
| South | CatalystRx/HealthExtras | Community CCRx |
| West | RegenceRx | WellCare Signature |
| Northeast | Anthem Prescription Management | Horizon MedicareRx |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2008 |
||
| Census Division Winners | ||
Region |
Commercial |
Medicare Part D |
| Pacific | RegenceRx | AARP |
| Mountain | Prescription Solutions | AARP MedicareRx |
| West South Central | CIGNA | Community CCRx |
| East Sourth Central | Medco | AARP MedicareRx |
| South Atlantic | Walmart | AARP MedicareRx |
| West North Central | CVS Caremark | Coventry Part D |
| East North Central | Walgreens Health Initiatives | Coventry Part D |
| Middle Atlantic | Medco Health | Horizon Medicare Rx |
| New England | Anthem Prescription Mgmt* | AARP Medicare Rx |
| New England | CVS Caremark* | |
* Tie
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners - 2007 |
|
| Pharmacy Benefit Manager | Walgreens Health Initiatives (WHI) |
| PBM Satisfaction Index3 | Rite Aid Health Solutions (RAHS) |
| Medicare Part D Prescription Drug Plan (PDP) | MemberHealth™’s CCRx |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners - 2006 |
|
| Pharmacy Benefit Plan | Rite Aid Health Solutions |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2005 |
|
| Pharmacy Benefit Plan | Medco* |
| Prescription Discount Cards | Medco |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2004 |
|
| Pharmacy Benefit Plan | Medco* |
| Prescription Discount Cards | Pfizer Share Card* |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2003 |
|
| Pharmacy Benefit Plan | Medco Health Solutions |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2002 |
|
| Pharmacy Benefit Plan | Medco Health Solutions |
Pharmacy Benefit Manager (PBM) Satisfaction Award Winners – 2001 |
|
Pharmacy Benefit Plan |
Medco Health Solutions |
* Multiple year winner
Material may not be used for promotional purposes without written permission. For more information about the report, please contact Jim Wilson, R.Ph., MBA, President, Wilson Health Information, LLC at (215) 862- 4581 or contact us.
22 Aug 2008
WilsonRx® Reports 70% of Customers Want “No Lines –Always Open” Prescription Pickup Kiosks
2 Jun 2008
Wilson Health Information names MemberHealth’s Community CCRxSM #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
2 Jun 2008
Wilson Health Information finds Health Mart #1 in pharmacy customer satisfaction nationally.
14 May 2008
Wilson Health Information finds that most pharmacy customers are offered counseling services from their pharmacist and finds that Aurora and Fry’s pharmacists outperform in this initiative.
30 Apr 2008
Wilson Health Information finds Independent pharmacies highest rated in customer satisfaction.
21 Apr 2008
Local Team Completes Organ Donor Awareness DASH