Survey Research Reports
Measures what is important to consumers and how each issue is perceived. Survey Research Reports analyze and report “information insight.”
Synergy: Pharmaceutical Companies, Health Plans, PBMs and Pharmacy Chains
Pharmaceutical companies are well positioned to play a vital role in helping Health Plans, PBMs and Pharmacy Chains understand their customers’ perceptions of important issues which can be addressed to improve their healthcare. This can be accomplished through the sponsorship, publication and dissemination of Consumer Satisfaction Reports that WilsonRx® can generate from its extensive database. The 2007 survey includes questions on Medicare Part D, thus providing valuable insights relative to this change in prescription drug benefits. The database also allows pharmaceutical companies to bring to light important perspectives by highlighting Health Plan, PBM and Pharmacy Chain considerations for specific disease states. This is a win-win situation for everyone: actionable data for Health Plans, PBMs and Pharmacy Chains, and access to key Senior Executives for the pharmaceutical companies.
With each of the following research reports, you will be able to see how your services compare to your competition and formulate better strategies for successful marketing and higher customer satisfaction and loyalty.
2 Jun 2008
Wilson Health Information names MemberHealth’s Community CCRxSM #1 Medicare Part D Plan for second year in a row and awards Prescription Solutions, RegenceRx and Rite Aid Health Solutions highest honors in the 2008 WilsonRx® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey™.
2 Jun 2008
Wilson Health Information finds Health Mart #1 in pharmacy customer satisfaction nationally.
14 May 2008
Wilson Health Information finds that most pharmacy customers are offered counseling services from their pharmacist and finds that Aurora and Fry’s pharmacists outperform in this initiative.
30 Apr 2008
Wilson Health Information finds Independent pharmacies highest rated in customer satisfaction.
21 Apr 2008
Local Team Completes Organ Donor Awareness DASH
21 Jan 2008
Wilson Health Information reports Diabetes households fill over 50% more prescriptions than household average – Treatment Satisfaction shows steady decline.