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A third generation pharmacist, Jim has 25 years of industry experience. Prior to forming his own company, Jim was Vice President of Marketing and Sales for Caredata, a healthcare consumer research company. He also held sales and marketing management positions at Hoffmann-La Roche, IMS America, SMG Marketing Group and Medical Data International (MDI). Jim received both his Masters of Business Administration in Health Administration and Bachelor of Science Degree in Pharmacy from Temple University in Philadelphia. He has worked within the hospital, chain, community, and wholesale pharmacy settings and as a Hospital Administrator at the Graduate Hospital in Philadelphia. As an active member of the Academy of Managed Care Pharmacy (AMCP) since 1990, he was co-author of the chapter on member satisfaction and member services for the AMCP Managed Care Pharmacy Practice textbook and published an article on Medicare Member Satisfaction in Clinical Therapeutics. Jim has developed and introduced information on a wide range of healthcare topics and has presented consumer and pharmacy customer satisfaction survey results at a number of national and regional industry meetings including: AMCP, NMHCC, AAHP, ACOG, NACDS, FMI, NCPA and others. In his current role, Jim works closely with health plans, PBMs, pharmacies and pharmaceutical companies to help them assess and improve their competitive position. WilsonRx® independently collects and reports consumer perceptions of their pharmacy, PBM, health plan and medical treatment as well as the advice and opinions of physicians, pharmacists and payers. Jim can be reached by emailing firstname.lastname@example.org.